After the organized retail started spreading in India in big way, one of the point in the favor of these guys was that it is all about choice. I liked them to start with but slowly I am finding that it is not really about giving choice to consumer but taking away from them.
I regularly shop with Food Bazaar, Food World, Spencers but the experience has been deteriorating over last few years. Now a days I shop with Food Bazaar and I find them concerned least about the end customer. I understand their need to negotiate the price with the manufacturers in order to give a good price to end customer but every now and then I find that some brands are unavailable with them and one of the reasons that I find from media is that they could not negotiate the price and hence they don’t stock those goods.
- Last year they had stopped stocking Head and Shoulder shampoo
- Early this year, dawat basmati rice is missing from their shelves
- For last some weeks Lays potato chips are missing from their shelves
I would say that they need to fix themselves. They could tag goods where they are able to get a better price with something like “Best Buy” but they need to keep everything in their shop. I may not really be interested in the cheap priced, cheap quality stuff that they have in stock.
I think it is time to go back to neighborhood store.
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